Check the project and source
- Open the project where you connected your chat tool or created your API key.
- Open Connect and check that the source appears.
- Check the import status and any error messages.
- If Bubbling no longer has access, open the connection and reconnect or update its API key or token.
- Open Conversations and clear any filters.
For API sources
- Check that the request uses the key from this project.
- Check the response for an accepted count or a validation error.
- If validation fails, correct the field named in the error and resend the batch with the same IDs.
If you still cannot find the transcript
- Contact support with your provider, project name, conversation ID, and the time of the failed request or import.
- Include the error text, but omit passwords and API keys.