The Freshchat connector can retrieve a conversation by its ID. Automatic imports and history imports are not available yet.

A saved connection does not import conversations. Contact support before setup to check how to import your conversations.

• A Bubbling account with access to your project.
• A Freshchat account administrator who can provide an API token and your Freshchat domain.
• Import instructions from Bubbling support and one conversation to test the import.

1. Ask your Freshchat administrator for the token under Admin settings > APIs for chat.
2. In Bubbling, open Connect. If a source already exists, select New connection.
3. Select Freshchat (Freshdesk Omni).
4. Enter only your Freshchat domain, such as acme for acme.freshchat.com.
5. Paste the token into API key and select Connect.

1. Follow the instructions from support to import one conversation.
2. Open Conversations and compare its messages with the original in Freshchat.

• If Connect shows no conversations, contact support for import instructions.
• If you see an access error, check the domain and ask your Freshchat administrator to check the token.
• If the token was replaced, update API key in the Bubbling connection and select Save.