• A Bubbling account with access to your project.
• A Zendesk Support administrator with a verified email address. The ticket import requires Admin access.
• Your Zendesk subdomain and an active API token, with API token access enabled in Zendesk.

This connector uses a Zendesk API token. Zendesk will retire API tokens on April 30, 2027.

Contact Bubbling support before that date for instructions to replace your API token connection.

1. In Zendesk Admin Center, open Apps and integrations > APIs > API tokens.
2. Select Add API token and save it.
3. Copy the generated token before you close the window.
4. In Bubbling, open Connect. If a source already exists, select New connection.
5. Select Zendesk.
6. Enter only your Subdomain, such as acme for acme.zendesk.com.
7. In Agent email, enter the verified email address of your Zendesk administrator.
8. Paste the token into API token and select Connect.

1. In Connect, check the import status and conversation count.
2. Open Conversations and compare one ticket with its public comments in Zendesk.

• If you see an access error, check the subdomain, administrator email, and API token access setting in Zendesk.
• If the token is inactive or deleted, replace it in the Bubbling connection with an active token and select Save.
• Bubbling imports public comments from Zendesk. It does not import internal notes.