Connect Wix

Supported conversations

Bubbling imports conversations from Wix Inbox for the connected site, including Wix Chat and Smart Chat text.

The transcript can include customer messages, business replies, and text from forms or templates.

Before you start

• Access to the Wix site dashboard and the Bubbling app installed on that site.
• A customer conversation in Wix Inbox to check the connection.
• A site owner or administrator who can approve the app permissions.

Connect through the Wix app

1. Open the Bubbling app from your Wix site dashboard.
2. If Bubbling asks you to sign in, sign in to your account.
3. Open Connect and check that the Wix source appears.

Access and permissions

The Wix app installation grants site access. The connector declares Inbox read and manage permissions, plus Contacts read permission.

The current Bubbling dashboard directs you to install the Wix app. It does not offer a manual API key form.

Wix permission reference

Import behavior

After connection, Bubbling imports available history in batches and checks for new or updated conversations on a schedule.

History and new messages import separately. Large histories and provider API limits can delay completion.

Repeat imports update existing conversations. The available history depends on what the provider retains and permits Bubbling to read.

Import and review are separate steps. A conversation can arrive before it appears in Conversations or produces an alert.

Limitations

The connection covers one Wix site. Conversations must be available through that site's Inbox and contact records.

Bubbling reviews text and form values. It does not read the contents of attachments or transcribe audio.

Replies through the Smart Chat channel can carry a bot label even when a person writes them.

The Wix lookup can create an empty Inbox conversation for a contact without one. Bubbling does not import those empty conversations.

Check the import

1. In Connect, check the import status and conversation count for the Wix source.
2. Open Conversations and compare one transcript with the conversation in Wix Inbox.

Common problems

• If the Wix source is missing, check that you opened Bubbling from the correct Wix site dashboard.
• If you cannot open the app, ask the site owner to check your dashboard access and the app installation.

Create your first alert

1. After a conversation appears in Conversations, open Monitors.
2. Create a monitor and select Lost sale under Common monitors.
3. Select Test on past conversations to check the example against recent conversations.
4. Close the results and check that Active state is on.
5. Select Save.

Receive alerts by email or Slack

1. Open Settings and turn Notifications on.
2. Set Frequency to As it happens or Once a day.
3. Under Email, select Send test message and check the project owner inbox.
4. If Slack is available, connect your workspace and choose a channel.
5. Turn the Slack switch on and send a test message.