Before you start
- Access to the Wix site dashboard and the Bubbling app installed on that site.
- A customer conversation in Wix Inbox to check the connection.
- For a manual connection only: a Bubbling account, the Wix site ID, and a key from the account that owns the site.
Connect through the Wix app
- Open the Bubbling app from your Wix site dashboard.
- If Bubbling asks you to sign in, sign in to your account.
- Open Connect and check that the Wix source appears.
Connect manually with an API key
- Ask the Wix account owner or co-owner for a key with access to this site, Inbox messages, and Contacts.
- In Bubbling, open Connect. If a source already exists, select New connection.
- Select Wix.
- Copy the ID after /dashboard/ in your Wix dashboard address into Wix site ID.
- Enter the Wix API key and select Connect.
Check the import
- In Connect, check the import status and conversation count for the Wix source.
- Open Conversations and compare one transcript with the conversation in Wix Inbox.
Common problems
- If the Wix source is missing, check that you opened Bubbling from the correct Wix site dashboard.
- If a manual connection fails, check that the site ID and key belong to the account that owns the site.
- If the key lacks access, ask the account owner to check its site access and Inbox and Contacts permissions.
- If you cannot open the app, ask the site owner to check your dashboard access and the app installation.