Intercom and Fin conversation alerts

How can I monitor Fin conversations and receive alerts?

Bubbling can review Fin conversations in your Intercom workspace and send alerts when customer messages match your active monitors.

The setup has three steps: connect Intercom, create a monitor, and enable email or Slack notifications.

Supported conversations

The transcript includes the first message and replies from customers, Fin, and human teammates.

Chat, email, and other channels are supported when their text appears in the Intercom conversation API. Open and closed conversations can both import.

Access and permissions

Bubbling uses Intercom OAuth with read_conversations access to read the conversation text in your selected workspace.

The connection does not require you to paste an Intercom access token into Bubbling.

Before you start

• A Bubbling account with access to your project.
• An Intercom workspace and a teammate account with the Can install, configure and delete apps permission.
• A customer conversation in that workspace to check the first import.

Connect your workspace

1. In Bubbling, open Connect. If a source already exists, select New connection.
2. Select Intercom, then Connect with Intercom.
3. In the Intercom window, sign in and select the workspace that holds your conversations.
4. Approve the requested access so Bubbling can review your conversations.
5. Return to Bubbling and check that Intercom appears in Connect.

Import behavior

After connection, Bubbling imports available history in batches and checks for new or updated conversations on a schedule.

History and new messages import separately. Large histories and provider API limits can delay completion.

Repeat imports update existing conversations. The available history depends on what the provider retains and permits Bubbling to read.

Import and review are separate steps. A conversation can arrive before it appears in Conversations or produces an alert.

Limitations

Internal notes, assignments, tag changes, and other workflow events do not form part of the imported transcript.

Bubbling reviews message text. It does not download attachments or transcribe voice recordings.

Fin replies appear when Intercom returns them as conversation messages. A bot label depends on the author details that Intercom provides.

This connection reads the selected Intercom workspace. Fin on another helpdesk needs that helpdesk connection and an accessible text transcript.

The connection has no Fin-only import filter. Monitors review conversations across the project.

Check the import

1. In Connect, check the import status and conversation count.
2. Open Conversations and compare one imported conversation with the original in Intercom.

Common problems

• If the sign-in window does not open, allow pop-ups for Bubbling and select Connect with Intercom again.
• If you see an access error, ask your Intercom administrator to check your app installation permission.
• If the connection stops or uses the wrong workspace, open it in Connect and select Reconnect with Intercom.
• In the Intercom window, select the correct workspace and approve access again.

Create your first alert

1. After a conversation appears in Conversations, open Monitors.
2. Create a monitor and select Lost sale under Common monitors.
3. Select Test on past conversations to check the example against recent conversations.
4. Close the results and check that Active state is on.
5. Select Save.

Receive alerts by email or Slack

1. Open Settings and turn Notifications on.
2. Set Frequency to As it happens or Once a day.
3. Under Email, select Send test message and check the project owner inbox.
4. If Slack is available, connect your workspace and choose a channel.
5. Turn the Slack switch on and send a test message.