Before you start
- A Bubbling account with access to your project.
- An Intercom workspace and a teammate account with the Can install, configure and delete apps permission.
- A customer conversation in that workspace to check the first import.
Connect your workspace
- In Bubbling, open Connect. If a source already exists, select New connection.
- Select Intercom, then Connect with Intercom.
- In the Intercom window, sign in and select the workspace that holds your conversations.
- Approve the requested access so Bubbling can review your conversations.
- Return to Bubbling and check that Intercom appears in Connect.
Check the import
- In Connect, check the import status and conversation count.
- Open Conversations and compare one imported conversation with the original in Intercom.
Common problems
- If the sign-in window does not open, allow pop-ups for Bubbling and select Connect with Intercom again.
- If you see an access error, ask your Intercom administrator to check your app installation permission.
- If the connection stops or uses the wrong workspace, open it in Connect and select Reconnect with Intercom.
- In the Intercom window, select the correct workspace and approve access again.