Before you start
- A Bubbling account with access to your project.
- A HubSpot account with a conversations inbox and a Super Admin who can create a private app.
- A private app access token with conversations.read permission, which allows access to inbox conversations.
Get the access token
- In HubSpot, open Development > Legacy apps.
- Select Create legacy app, choose Private, and name the app Bubbling.
- On the Scopes tab, add conversations.read and create the app.
- On the Auth tab, select Show token, then Copy.
Connect your inbox
- In Bubbling, open Connect. If a source already exists, select New connection.
- Select HubSpot Service Hub.
- Paste the token into Private app access token and select Connect.
Check the import
- In Connect, check the import status and conversation count.
- Open Conversations and compare one transcript with its thread in the HubSpot conversations inbox.
Common problems
- If you cannot access private apps, ask a HubSpot Super Admin to create the token.
- If you see an access error, check the conversations.read permission and copy the token from the correct HubSpot account.
- If the token was replaced, update Private app access token in the Bubbling connection and select Save.
- If a CRM ticket is missing, check whether it has a thread in the conversations inbox. Bubbling imports those threads.