• A Bubbling account with access to your project.
• An active Gorgias account with the Admin role. Gorgias supports app installation on all plans.
• Your Gorgias subdomain and a ticket with a public customer message to check the import.

1. In Bubbling, open Connect. If a source already exists, select New connection.
2. Select Gorgias.
3. In Gorgias domain, enter only your subdomain, such as acme for acme.gorgias.com.
4. Select Connect with Gorgias.
5. In the Gorgias window, sign in as an Admin for that helpdesk.
6. Check the account and approve the requested access to tickets and customer records.
7. Return to Bubbling and check that Gorgias appears in Connect.

GorgiasTickets and their messages from a Gorgias helpdesk.

1. In Connect, check the import status and conversation count.
2. Open Conversations and compare one transcript with the public messages in its Gorgias ticket.

The first import starts after you connect Gorgias. It can take longer if you have many conversations or Gorgias limits API requests.

Bubbling imports new and updated conversations on a schedule, so new messages do not appear immediately. It does not import internal notes.

Alerts appear when an active monitor finds a conversation that matches what you wrote in What to monitor.

• If the Gorgias window does not open, allow pop-ups for Bubbling and select Connect with Gorgias again.
• If you see an access error, check the subdomain and ask a Gorgias Admin to approve the connection.
• If access expires or the wrong helpdesk is connected, open it in Connect and select Reconnect with Gorgias.
• If a ticket is missing, check the connected helpdesk, import status, and conversation filters.