Connect Gorgias

Supported conversations

Bubbling imports public ticket messages from the connected Gorgias helpdesk, including email, chat, SMS, and social messages with text.

Customer and agent replies stay together in the transcript. Open and closed tickets can both import.

Access and permissions

Bubbling requests tickets:read and customers:read through Gorgias OAuth. These permissions provide ticket transcripts and customer details.

Before you start

• A Bubbling account with access to your project.
• An active Gorgias account with the Admin role. Gorgias supports app installation on all plans.
• Your Gorgias subdomain and a ticket with a public customer message to check the import.

Connect your helpdesk

1. In Bubbling, open Connect. If a source already exists, select New connection.
2. Select Gorgias.
3. In Gorgias domain, enter only your subdomain, such as acme for acme.gorgias.com.
4. Select Connect with Gorgias.
5. In the Gorgias window, sign in as an Admin for that helpdesk.
6. Check the account and approve the requested access to tickets and customer records.
7. Return to Bubbling and check that Gorgias appears in Connect.

GorgiasTickets and their messages from a Gorgias helpdesk.

Import behavior

After connection, Bubbling imports available history in batches and checks for new or updated conversations on a schedule.

History and new messages import separately. Large histories and provider API limits can delay completion.

Repeat imports update existing conversations. The available history depends on what the provider retains and permits Bubbling to read.

Import and review are separate steps. A conversation can arrive before it appears in Conversations or produces an alert.

Limitations

Internal notes and messages without text do not import. Attachment contents and call recordings are not reviewed.

Gorgias does not reliably identify every automated reply. A bot label is not a complete record of AI activity.

Check the import

1. In Connect, check the import status and conversation count.
2. Open Conversations and compare one transcript with the public messages in its Gorgias ticket.

Common problems

• If the Gorgias window does not open, allow pop-ups for Bubbling and select Connect with Gorgias again.
• If you see an access error, check the subdomain and ask a Gorgias Admin to approve the connection.
• If access expires or the wrong helpdesk is connected, open it in Connect and select Reconnect with Gorgias.
• If a ticket is missing, check the connected helpdesk, import status, and conversation filters.

Create your first alert

1. After a conversation appears in Conversations, open Monitors.
2. Create a monitor and select Lost sale under Common monitors.
3. Select Test on past conversations to check the example against recent conversations.
4. Close the results and check that Active state is on.
5. Select Save.

Receive alerts by email or Slack

1. Open Settings and turn Notifications on.
2. Set Frequency to As it happens or Once a day.
3. Under Email, select Send test message and check the project owner inbox.
4. If Slack is available, connect your workspace and choose a channel.
5. Turn the Slack switch on and send a test message.