Connect Front

Supported conversations

Bubbling imports messages from accessible Front shared inbox conversations across email, chat, SMS, WhatsApp, and social channels.

Inbound customer messages and sent replies form the transcript. The token determines which shared workspaces Bubbling can read.

Before you start

• A Bubbling account with access to your project.
• A Front company administrator who can create an API token.
• A token with Access resources enabled, Read permission, and access to the shared workspaces that hold your conversations.

Get the API token

1. In Front, open Settings > Developers > API Tokens.
2. Select Create API token and name it Bubbling.
3. Enable Access resources and Read permission.
4. Under Shared resources, select the workspaces that hold the inboxes you want to connect.
5. Create the token, open its details, and copy its value.

Connect your inbox

1. In Bubbling, open Connect. If a source already exists, select New connection.
2. Select Front.
3. Paste the token into API token and select Connect.

Import behavior

After connection, Bubbling imports available history in batches and checks for new or updated conversations on a schedule.

History and new messages import separately. Large histories and provider API limits can delay completion.

Repeat imports update existing conversations. The available history depends on what the provider retains and permits Bubbling to read.

Import and review are separate steps. A conversation can arrive before it appears in Conversations or produces an alert.

Limitations

Draft messages and internal comments do not import. Bubbling does not read attachment contents or transcribe calls.

Front does not reliably distinguish automated replies from human replies. Some outbound messages have an unknown author role.

Check the import

1. In Connect, check the import status and conversation count.
2. Open Conversations and compare one transcript with the original in a Front shared inbox.

Common problems

• If an inbox is missing, check that the token has access to its shared workspace.
• If you see an access error, ask your Front administrator to check the token and its Read permission.
• If the token was replaced, update API token in the Bubbling connection and select Save.

Create your first alert

1. After a conversation appears in Conversations, open Monitors.
2. Create a monitor and select Lost sale under Common monitors.
3. Select Test on past conversations to check the example against recent conversations.
4. Close the results and check that Active state is on.
5. Select Save.

Receive alerts by email or Slack

1. Open Settings and turn Notifications on.
2. Set Frequency to As it happens or Once a day.
3. Under Email, select Send test message and check the project owner inbox.
4. If Slack is available, connect your workspace and choose a channel.
5. Turn the Slack switch on and send a test message.