Sub-processors
Last updated: 5 October 2026
This page lists the third parties that process personal data on our behalf to deliver Bubbling. It forms Annex III of our Data Processing Addendum.
Each one is engaged under a written contract that imposes data protection obligations no less protective than those we owe our customers, and we remain fully liable for what they do.
Current sub-processors
Used for every customer
| Sub-processor | What it does for us | Data it processes | Location |
|---|---|---|---|
| Google LLC / Google Cloud EMEA (Google Cloud Platform) | Hosting, application runtime, the Postgres database, secret storage, and job scheduling. This is where conversations are stored. | All Customer Data, account data, logs | us-central1, Iowa, United States |
| Anthropic PBC | The large language model that reads a conversation and produces the summary, the classifications, and the monitor matches. | Conversation content and the derived results | United States |
| Inffuse, operated by InLight Labs, our affiliate | Project and source configuration. Alert and account email delivery. Contact form submission to our support service. | Account and configuration data, alert content, recipient email addresses, contact form contents | United States |
Used only when a customer turns the feature on
| Sub-processor | What it does for us | Data it processes | Location |
|---|---|---|---|
| Slack Technologies, LLC (Salesforce) | Delivers alerts to the customer's Slack workspace, once the customer connects one. | Alert content, which can quote conversation text, and the recipient channel | United States |
| Stripe, Inc. | Takes payment and issues invoices for paid plans. We never receive a full card number. | Billing contact details and payment metadata | United States |
Anthropic does not train its models on the data we send it. Our agreement with Anthropic prohibits it, and Section 3 of the Data Processing Addendum carries the same prohibition through to you.
InLight Labs is our affiliate, and it is still a sub-processor. Better Run, Inc. owns InLight Labs, which operates Inffuse. Common ownership changes nothing about how we treat it: it is a separate legal entity, it is engaged under a written data protection agreement on the terms this page describes, and it appears here so that you can object to it as you can to any other name on the list.
Website and dashboard services
These services also receive personal data from our website or dashboard. The Privacy Policy describes our use of this data. The Cookie Notice describes their browser storage.
| Provider | What it does for us | Data it receives |
|---|---|---|
| Mixpanel | Website and dashboard analytics | Browser and account identifiers, page URLs, referral information, device details, and activity events |
| Fullstory | Dashboard session replay | Account identifier, display name, dashboard interactions, and page content according to its privacy settings |
| Google reCAPTCHA | Checks contact form submissions for automated abuse | Browser and device signals for the security check |
Mixpanel links website visits to dashboard activity. Fullstory captures dashboard sessions. Google reCAPTCHA loads when a visitor submits the contact form.
Provider documentation describes these services:
Not sub-processors
The chat platforms you connect (your website chat, your help desk, your marketplace app) are your own systems and your own vendors. We read from them on your instruction. They are not our sub-processors, and your agreement with each of them governs what it does.
Advertising networks and data brokers. We do not send Customer Data to advertising networks or data brokers. Our analytics and session replay services appear in the table above.
How we tell you about a change
We give at least 30 days notice before we add or replace a sub-processor. We update this page and we email the notice address on your account. To subscribe to that notice, or to object on reasonable data protection grounds, write to privacy@bubbling.ai. Section 7 of the Data Processing Addendum says what happens if we cannot resolve your objection.